13. How does the process work?
If you have (also) paid truck toll in Germany in the period between 2019 and today and want to reclaim the overpaid amount, you are requested to register with TollReclaim via the „REGISTER“-button, upload your toll statements (annual or monthly) from Toll Collect for 2019 and 2020 and formally instruct TollReclaim.
In the next step, we will review your documents and send you a confirmation of receipt and an acceptance of the order. Further, we will contact the relevant authorities and agencies and submit your claims. If necessary, we will do this by way of legal action. Once we have received the refund, either as a result of immediate payment or following a successful court case, we will transfer your money to your company account, less our success commission.
