8. Who can register with TollReclaim?

Any company that has a Toll Collect number can register with TollReclaim.

Within a group of companies, each individual company that has its own Toll Collect number must be registered separately with TollReclaim.

9. Do I have to bear any costs?

No, TollReclaim enforces your claims free of charge. Only in case of success, we charge a success commission plus VAT for our services and risks. For more details, please see No. 10. The success fee is usually tax deductible.

10. How much is TollReclaim’s success commission?
  • 12.5% of the refund, if TollReclaim is able to reach an out-of-court settlement in all cases
  • 20% of the refund, if an out-of-court settlement cannot be reached and TollReclaim has to conduct a precedent on the question of the basic existence of the claim
  • 30% of the refund, if a test case is not sufficient and further claims must be enforced in separate court proceedings  
11. How much do I get refunded?

The exact amount you are entitled to reclaim depends on various factors, including the distance traveled, the type of truck (number of axles and permissible total weight) and the relevant EURO-standard.

According to current knowledge, the general amount of refund is approx. 4% for claims for the last three years, i.e. from 2019. However, depending on how the competent courts will rule on this, the amount of refund may sum up to 7% and claims may also be brought for the period beginning 2005. However, the question of the statute of limitations has not yet been decided.

13. How does the process work?

If you have (also) paid truck toll in Germany in the period between 2019 and today and want to reclaim the overpaid amount, you are requested to register with TollReclaim via the „REGISTER“-button, upload your toll statements (annual or monthly) from Toll Collect for 2019 and 2020 and formally instruct TollReclaim.

In the next step, we will review your documents and send you a confirmation of receipt and an acceptance of the order. Further, we will contact the relevant authorities and agencies and submit your claims. If necessary, we will do this by way of legal action. Once we have received the refund, either as a result of immediate payment or following a successful court case, we will transfer your money to your company account, less our success commission.

16. How long does it take until I receive my money and how will I be kept up to date on the status of the proceedings?

As a respectable service provider, we cannot make any statement in this regard at present, as this question depends on various factors, including the reaction of the defendant. In addition, it is also crucial when and how the competent courts in Germany will rule on the open aspects such as the statute of limitations. However, TollReclaim believes there is a realistic chance that a solution will be possible before the end of 2021.

TollReclaim keeps you informed about all current developments and procedural statuses.